Privacy Policy

Privacy Policy for Giga Wave IT

Effective Date: 12/20/24

At Giga Wave IT, we prioritize the privacy and security of our customers' information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services, website, or products.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and mailing address.
Technical Information: IP address, device details, and browsing data when you use our website.
Service Data: Details about the IT services or products you use, including issue logs and support tickets.
Payment Information: Credit/debit card details for billing purposes.

2. How We Use Your Information

Your data is used for the following purposes:

To deliver and manage IT services.
To process payments securely.
To respond to inquiries and provide customer support.
To improve our services and develop new products.
To send updates, promotions, and other relevant communications (with your consent).

3. Data Sharing and Disclosure

We do not sell your information to third parties. However, we may share your data with:

Service Providers: Trusted partners who assist in delivering our services, such as payment processors and hosting providers.
Legal Requirements: Authorities or law enforcement when required by law.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Data Security

We employ industry-standard security measures to protect your information, including:

Encryption of sensitive data.
Secure payment processing systems.
Regular system audits and vulnerability assessments.

5. Your Privacy Rights

You have the following rights regarding your data:

Access: Request a copy of the information we hold about you.
Correction: Update inaccurate or incomplete information.
Deletion: Request the removal of your data (subject to legal obligations).
Opt-Out: Withdraw consent from marketing communications.

To exercise these rights, contact us at [Your Contact Email].

6. Cookies and Tracking

Our website uses cookies to enhance user experience, track site performance, and deliver personalized content. You can manage cookie preferences through your browser settings.

7. Retention of Data

We retain your personal information only as long as necessary to provide services or comply with legal obligations.

8. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updated policies will be posted on our website with the effective date.

Thank you for trusting Giga Wave IT with your information. Your privacy is important to us!